Client-facing policies for service delivery, privacy, refunds, and project engagement.

Terms & Conditions

Node Matrix provides IT services including websites, software, automation, AI workflow interfaces, cybersecurity reviews, and digital operations support. Published prices are starting prices and final scope is confirmed after requirement review.

Clients are responsible for providing accurate business information, content, access credentials, approvals, and third-party platform permissions required for delivery.

Privacy Policy

Node Matrix uses client information only for inquiry handling, service preparation, communication, invoicing coordination, technical delivery, and support. Contact details are not displayed publicly unless approved for website publication.

Refund Policy

Refund handling depends on scope, project stage, delivered work, third-party costs, and service usage. Work already completed, domain or platform fees, urgent service tasks, and consumed monthly retainers are normally non-refundable.

Service Agreement Summary

Projects may include discovery, design, implementation, revision, deployment, testing, and handover. Monthly services may include monitoring, support, reporting, optimization, maintenance, and advisory work according to selected plan.

Business Verification Documentation

This website includes a public company profile, address, service catalogue, pricing, operating hours, contact details, portfolio-style solution profiles, and policy pages for administrative review.

PSEB / IT Services Profile

Node Matrix maintains an IT services profile covering software engineering, cloud infrastructure, cybersecurity, AI automation, and digital services. Formal certificates and external registrations can be attached separately by company administration when required.